Refund policy

60-Day Money-Back Guarantee. We stand behind It's Brazilian. If you're not completely satisfied with your results, you may request a refund within 60 days of the delivery date — even on an opened jar.

How to request a refund or return

To start a refund or return, contact us through our Contact page with your order number and the reason for your request. We'll reply with simple instructions.

Refunds

Once your request is approved, we'll refund the purchase price to your original payment method. Refunds are typically processed within 5-10 business days after approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Return shipping

If we ask you to return the product, you are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend a trackable shipping method.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with a photo and your order number, and we'll make it right with a replacement or full refund at no cost to you.

Exchanges

Need a different item? Contact us through our Contact page and we'll help arrange an exchange.

Questions

If you have any questions about this policy, reach out any time through our Contact page.